After Sale Supports

When you invest in ElectroplatingUSA's Leak Free® brush electroplating systems, you gain more than advanced technology – you receive comprehensive after-sale support designed to maximize your equipment's performance and extend its operational life. Our commitment to customer success extends far beyond the initial purchase, ensuring you have the technical expertise and resources needed to achieve consistent, reliable results.

Comprehensive Technical Support

Our after-sale support services are built on decades of real-world electroplating experience. Led by our founder, a retired mechanical engineer from the Portsmouth Naval Shipyard who developed the patented Leak Free® technology, our technical support team understands the critical challenges you face in field applications. Whether you're working on submarine components, aircraft parts, or industrial equipment, we provide the specialized knowledge necessary for optimal system performance.

Your support experience begins with direct access to technical specialists who have hands-on experience with marine, aerospace, and industrial electroplating applications. This practical knowledge ensures that our recommendations are grounded in proven field experience rather than theoretical understanding alone.

Warranty Coverage and Service

Every Leak Free® brush electroplating system comes with comprehensive warranty protection that covers both manufacturing defects and performance issues. Our warranty service includes:

  • Component replacement for defective parts within warranty period

  • System diagnostics to identify performance issues quickly

  • Technical documentation for troubleshooting common operational challenges

  • Remote support via phone and digital communication for immediate assistance

When warranty service is required, our streamlined process minimizes downtime. We maintain inventory of critical components to ensure rapid replacement, understanding that equipment availability is essential for time-sensitive repair operations, particularly in marine and aerospace environments.

Ongoing Customer Care Programs

Our customer care extends beyond reactive support to proactive assistance that helps you achieve optimal results. These programs include regular check-ins to assess system performance, updates on new applications or techniques that may benefit your operations, and advance notification of any technical improvements or modifications available for your equipment.

Expert Technical Assistance

The complexity of electroplating applications requires specialized knowledge that goes beyond basic equipment operation. Our technical assistance covers:

  • Application-specific guidance for different materials and coating requirements

  • Process optimization to improve plating quality and efficiency

  • Safety protocol development for working with various plating solutions

  • Custom anode design consultation for unique geometrical requirements

Our team can provide guidance on working with challenging applications, from cadmium and silver plating in toxic environments to precision work on critical aerospace components. This expertise helps you expand your capabilities while maintaining the highest safety and quality standards.

Support Infrastructure

ElectroplatingUSA maintains a robust support infrastructure designed to provide assistance when and where you need it. Our New Hampshire-based facility serves as the central hub for technical support, parts distribution, and customer service operations. This U.S.-based location ensures that you receive support during standard business hours in your time zone, with emergency support available for critical applications.

Our support team maintains detailed records of each system's configuration, service history, and application requirements. This information enables us to provide personalized assistance tailored to your specific operational needs and equipment setup.

Continuous Innovation Support

As we continue to develop improvements and enhancements to our Leak Free® technology, existing customers receive priority access to upgrades and modifications. Our after-sale support includes consultation on how new developments can benefit your current operations and guidance on implementing system improvements.

Your feedback and operational experience contribute directly to our ongoing product development efforts. We value the insights gained from field applications and use this information to refine our technology and develop solutions for emerging challenges in the electroplating industry.

Calls-to-Action

Ask an Expert

Connect with our technical specialists for personalized guidance on your electroplating applications and system optimization. Contact Technical Support.

Schedule a Meeting

Arrange a consultation to discuss your ongoing support needs and explore additional services that can enhance your operations. Schedule Consultation.